Refund and Returns Policy

Introduction

Customer satisfaction is important to us. This Refund Policy explains the conditions and procedures for requesting refunds on purchases made through our peptide shop website.

By placing an order on our website, you agree to the terms outlined in this Refund Policy.

Eligible Refund Requests

Customers may qualify for a refund under the following situations:

  • Incorrect item received

  • Damaged products during delivery

  • Missing items from an order

  • Duplicate payments

  • Orders not delivered due to verified shipping issues

All refund requests are subject to review and approval.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Customer entered incorrect shipping information

  • Products were mishandled after delivery

  • Delays caused by shipping carriers or customs

  • Change of mind after order shipment

  • Products purchased for purposes outside stated research use

  • Unauthorized or suspicious transactions under investigation

Refund Request Process

To request a refund, customers should contact our support team with:

  • Full name

  • Order number

  • Description of the issue

  • Photos or supporting evidence where applicable

Requests should be submitted within a reasonable timeframe after receiving the order.

Refund Processing Time

Approved refunds are typically processed within:

  • 3–10 business days depending on the payment provider

  • Additional processing time may apply for banks or international transactions

Refunds will generally be returned through the original payment method used for the purchase.

Order Cancellations

Orders may only be canceled before shipment or processing. Once an order has been shipped, cancellation requests may no longer be accepted.

Damaged or Incorrect Products

If a customer receives a damaged or incorrect item, they must contact support promptly with supporting photos and order details so the issue can be reviewed and resolved quickly.

Shipping Responsibility

Customers are responsible for ensuring that shipping and billing details are accurate at the time of purchase. We are not responsible for failed deliveries caused by incorrect information provided by the customer.

Fraud Prevention

For security reasons, refund requests may be reviewed to prevent fraud, abuse, or unauthorized transactions. Additional verification may be required before approval.

Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice. Updated versions will be posted on this page.

Contact Us

If you have questions regarding this Refund Policy or need assistance with an order, please contact our support team through our website or official email address.

Final Statement

We are committed to providing reliable customer service, fair refund procedures, and a secure shopping experience for all customers.